Last Update: 18/05/2018
The application is exclusively intended for use by employees/personnel, who must be 16 years or older, of companies in one of our locations, thus companies who are tenants in one of our properties for which the application is available (“user” / “employee”).
Registration is mandatory; in order to be able to use the app, employees must register. When opening the app on your mobile device for the first time after installation, you can create a user account by filling in the registration form. The form requires you to provide your first and last name, your e-mail address, and to choose a password. (Please note that registration is only possible using your work e-mail address, i.e. the email address provided to you by your employer.) You must keep your password confidential and you must not communicate it to other persons or allow them to use your account in your name. Neither are you allowed to use the user account or password of other persons. If you suspect any unauthorized use of or access to your password or your user account, you must inform our service desk (e‑mail: email@example.com, Tel: +43188090) immediately.
After successful registration you are required to select your employer and your location (“myhive location”). In case your company is based in more than one myhive location, you, as employee, can specify which company location (of the locations for which the app is available) you will be assigned to by default.
After the registration, as well as anytime subsequently, the you have always the opportunity to amend your profile.
In order to continuously improve the app and adapt it to your needs, we carry out a usage analysis of your usage of the app; for this analysis the following data will be processed:
Analysis of these data will provide us information about peak usage times based on time of day. It is not possible to deactivate this usage analysis.
In case your company is based in more than one myhive location, you can, when registering as a user, define your myhive location (“myhive location”). The “myhive location” can be changed at any time in the “Edit profile” menu, in case your company is based in more than one myhive location.
This function allows you to run a search in all app areas and app functions for information that could be of interest or relevance to you.
Please note that the direct messaging function and the forum are not covered by this search function, so that direct messages, forum posts or contributions will not be listed in the search results.
After successful e-mail confirmation you can open and run the app and complete your profile (adding your photo, field of work, about text, web address: title of web address and URL). The e-mail confirmation, on the one hand, serves to verify if the e-mail address you provided is eligible for registration and, on the other hand, a confirmation of the e-mail address by the user (you) is required as part of the process.
The data shared in this way will be visible for all users of the app. By clicking the chat button (see section “Forum and Chat”) you can start a “1:1 Chat” with a specific user.
If you would like, you can subscribe to push messages. You can do this in your phone settings. Please note that a certain part of the information brought to you by this means will have promotion character. Push message can include information about:
You can cancel your subscription to push messages at any time in your phone settings.
In addition to receiving messages within the app, you can also opt for receiving e-mail messages. In this case, please send an email to firstname.lastname@example.org or contact your Community Manager. You can revoke your consent to receiving email messages at any time in writing by e-mail to email@example.com. In addition, every message that we send you in the course of providing one of these services will include a technical possibility for revocation of consent.
The app will inform you about news and current events (events, new companies, new restaurants, etc.) at the respective location.
There are four different categories of news items:
The forum function allows you to create a new forum or participate in an already existing forum. Your posts can be read and commented on by other users. Before you can publish a post, you must select one of the predefined topic categories and the respective “myhive property”. By default, this will be the property of your “myhive location”. Posts can be read by all users assigned. It is not possible to create private forum posts or posts restricted to certain groups.
All published posts will be stored on our servers for a period of twelve months.
Users of the forum are requested to respect some basic principles which should ensure that the forum is used in a lawful and respectful way. In cases of non-compliance with these basic principles forum posts may be reported and deleted, and the author of such a post may be blocked. The following basic principles must be respected:
The app has a chat area that allows you to start a direct chat with another registered employee. Chats can also be started via this person’s details page or via the functions “Overview of the Companies” and “Overview of all Employees”. The content of these chats will be stored on our servers for a period of twelve months. We reserve the possibility to block the chat function for certain users if there are good reasons to do so.
You have the possibility to rate, amongst others:
at various myhive locations, by awarding “stars” (using a 5-star system) and by adding a comment. Your rating will be visible to other users.
Occasionally, we might ask you to give your app and/or email feedback relating to certain aspects of your myhive location.
Every user has the possibility to use the app to create tickets. Tickets are electronic requests which allow the handling of a variety of concerns such as “Claims”, “Leasing Requests” or also general requests regarding the usage of the app.
When creating a ticket via the central ticket function you are requested to complete the following details: a category needs to be chosen, a subject and description text need to be entered.
Other areas of the app can also include a function for creating tickets (e.g. “Overview of the myhive Location”).
After the ticket has been created we will confirm the receipt of the ticket and will duly process your request. You will be informed accordingly, once your request has been completed or resolved. You have the possibility to rate the quality of the resolution by awarding “stars” (using a 5-star system) and by adding a comment.
Upcoming events will be presented to you in the form of a calendar overview or list in the app. This function can also be used across all participating cities. This means that you will be able to view events of other locations.
Aside from the actual registration for an event you can also join the waiting list. If the event you would like to register for is already fully booked, you have the possibility to join the waiting list by clicking the relevant button. Furthermore, the app allows you to export an event date (as an .iCAL file), and to import it into another calendar application.
We are using this function to inform you about the nearby infrastructure (e.g. restaurant, cinema, etc.) of each “myhive property”. This function displays the category, name of the company, address, phone number, opening times, a short description and a web link to the respective facility. The web link will be opened in an in-app browser (see section: Links to Third-Party Websites“).
There are menu items for navigation within the app. Four of these menu items are directly visible (all the time); all other menu items will be only visible after a click on the “More” button. You can find the following settings in this area:
Except for the above mentioned data processors and recipients, we will, under no circumstances , share your personal data with your employer or with any another company based in one of the locations in which the app is available. If data collected via the app are provided to our tenants, it will be exclusively in an anonymised form, so that no inferences can be drawn to your person from this data.
We process your personal data on the basis of your prior agreement until you withdraw your consent granted for the processing of your personal data. In case of the use of unlawful or misleading personal data, or in case of any criminal offence committed by you, or in case of any attack against the system, we may delete your data immediately. However, in case of the suspicion of criminal offence or suspicion of civil law liability, we may also retain the data for the duration of the procedure to be conducted.
In order to claim your right of revocation of your consent, please send an e-mail to firstname.lastname@example.org. After having received your revocation, we will not continue to process your personal data based on your previous consent.
Moreover, you are entitled to receive Information about which personal data about you we process, and you have the right of correction, deletion, restriction of data processing, and of data transferability. In order to make use of these rights, or to request additional information about these rights, please send an e-mail to email@example.com.
If you believe that we are processing your data in breach of applicable legal provisions, you can file a complaint with the competent supervisory authority, in Austria this would be the Austrian Data Protection Authority.
Enquiries in accordance with the rights Revocation, Information, Correction, Deletion, Restriction and Data Transferability stipulated in Articles 15 to 22 of the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) will be responded to immediately, in any event, however, within a month of the receipt of the application. This period can be extended by a further two months if deemed necessary taking into account the complexity and the number of applications.
We are not liable for and not obliged to compensation of a loss or damage resulting from an authorised deletion or non-storage of information, communications or other user content.
We make every effort to keep the services and functions of the app available. However, in the exceptional case that the operation of the app (or of parts of the functions of the app) is temporarily or permanently interrupted, changed or restricted, we do not assume liability for losses or damage resulting from such measures.
Registered Office: Wienerbergstraße 9, 1100 Vienna
Commercial Court Vienna, Company Registry No. FN 114425y
VAT ID: ATU 37681807
We will make every effort to reply to all enquiries in a timely manner. We do ask for your understanding if, in exceptional circumstances, there are longer response times.
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